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Civic Video Reviews (1)

Inconsistant Customer Service

4 years ago
I called into this store tonight & was served by Blake - & For The Very First Time in The entire 10+ years my Housemate & I have been using this Store- I was Asked for ID & refused Service before I could take Out my Selections.As I had walked over- I didn't have my wallet with me - only my keys & the cash. Hey All's Well & Good if that is your store Policy - but could you/& All your Staff that have up until now given us Great Service be a Bit Consistant about it - so we are All On the Same Page! I was slightly Affronted by this young man - who had (as I pointed out to him) only just served me not more than 10 days ago - & on that occassion asked for no such ID. Not good customer service Movie hq / Civic Video - next time I'll take my my $12 elsewhere.
L Andrews - Nerang

Products

  • DVD’s
  • Games

Services

  • DVD Hire
  • Game Hire
  • Membership

Payment Methods

Cash
EFT

Newest review for Civic Video

L Andrews - Nerang
4 years ago

Inconsistant Customer Service

I called into this store tonight & was served by Blake - & For The Very First Time in The entire 10+ years my Housemate & I have been using this Store- I was Asked for ID & refused Service before I could take Out my Selections.As I had walked over- I didn't have my wallet with me - only my keys & the cash. Hey All's Well & Good if that is your store Policy - but could you/& All your Staff that have up until now given us Great Service be a Bit Consistant about it - so we are All On the Same Page! I was slightly Affronted by this young man - who had (as I pointed out to him) only just served me not more than 10 days ago - & on that occassion asked for no such ID. Not good customer service Movie hq / Civic Video - next time I'll take my my $12 elsewhere.

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