We understand that when you place an order online you expect a speedy delivery, so we have partnered with some of the best freight companies in the business. We use automated shipping software that helps us select the best carrier for your area. Unfortunately, due to the huge expense of re-delivery fees any order that doesn't have an Authority to Leave (ATL) will be sent with Australia Post. Due to restrictions on the Australia Post terms of service this could mean that your consignment could be taken to the nearest post office. If this is not convenient for you then please consider leaving an ATL or call us on 1300-765-575 for alternate arrangements. Please note, this excludes deliveries to a business address that is open through normal operating hours. For our business customers all orders will be shipped with the most efficient courier for your area. Typically, items that weigh less than 3kg will be shipped overnight and for larger orders these would need to be shipped by road freight and delivery times would vary dependent on your location.

Where ever possible we suggest having someone home to sign for your parcel, or if this isn't possible you can leave us clear shipping instructions on our secure checkout page when placing your order. If the courier attempts to deliver and instructions haven't been left, then a card will be left asking you to contact them so they can arrange a time to redeliver to you. This often leads to further delays with your order which can be upsetting and frustrating. If the item was delivered with Australia Post then they will leave a card and then request you to collect the item from your local post office. This may not be the most convenient location for you.