
About Call Service (AUST) Pty Ltd
Call Service was established in Melbourne, Australia in 1951 by a Mrs Elly Hamilton. Her goal was to provide a confidential and reliable telephone answering service for Melbourne’s medical community that operated 24 hours a day, 7 days a week, 52 weeks of the year. As the first 24 hour telephone answering service of its type in Australia, we pride ourselves on over 70 years of experience and continuous operation. To this day, Call Service continues to operate as a family owned business in Melbourne, Australia meaning all calls are answered and processed locally.
Services
24/7 Australian-Based Call Answering
Live Professional Response
Handling General Business Enquiries
Call Filtering By Department, Product & Services
Overflow Call Centre Support
After-Hours Call Centre Supports
Marketing & Promotional Call Supports
Data Collection From Callers
After-Hour Callout Management
Communication With On-Call Technicians
Fast & Accurate Message Passing
Customised Response Handling
Response Delay Minimisation
Comprehensive Call Reporting
Ad-hoc Reporting Of Call
Scheduled Reporting Of Call
Live Interaction
Customer Experience Improvement
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Call Service (AUST) Pty Ltd
