Great salon and services enjoy every minute I spend here the staff are alway friendly and great at what they do makes life so easy thanks ladies
Kelly - Newcastle
4 years ago
Over the last ten years I've been going to Ella Rouge in Westfields Kotara to get my face waxed. Today I went for the first time in around a year and was very disappointed with the service I got. I have PCOS so I'm used to getting my face waxed and have a pretty high tolerance to pain, so this review isn't being written by someone who doesn't know what to expect.
The woman who waxed my face (sides of face, cheeks, eyebrows) was nice, very pleasant. But her technique was terrible. First of all, it was a hot day and I was sweating and she didn't bother to use cleansing wipes. Then she slathered the wax on in big amounts before tearing it off. It felt like she was trying to tear off my face. She didn't put her hand on the spot to ease the stinging. While it was done fast, I feel like the quality of service I've come to expect from the business was lacking. It felt like a wham bam thank you ma'am job, which you don't want if you're paying $66. For that price, I would expect care to b