I placed an online order with this business 10 days ago and received a standard order confirmation which stated I would receive an update once the order has been shipped. After not receiving an update, I sent an email requesting the status of my order. No response. So today (10 March) I called, only to hear a message bank recording saying they were away from some time in Feb till 17 March . Seriously? No reference to this on the website. No reference to this in the order confirmation. No out of office response on the email. I ordered fish food, because I need fish food. Now. Not some time a month later. We all need to take a break or attend to important matters in our lives. But how can a business close down for a month, not tell their customers that they won't actually receive their orders, but still take their money? Not being transparent with your customers, is never ok.

Shop reasonable tidy, some fish not looking great. Owner unhelpful and unfriendly, sitting on phone and texting. There was something more important on the phone than in the shop serving customers - will not go back there