Question 1

How often should I get my solar system service?

Accepted Answer

Once every 12 months. The CEC (Clean Energy Council) States that losses from soiling can be upwards of 5% per year. A through service plan will ensure that you get the most out of your PV system.

Question 2

How do I know if my solar system is working correctly?

Accepted Answer

Our testing practices records the performance of you system against the manufactures specification, allowing for environmental conditions we can inform the customer how their system performs compared to its age.

Question 3

What is a ups?

Accepted Answer

An uninterruptible power supply or uninterruptible power source (UPS) is an electrical apparatus that provides emergency power to a load when the input power source or mains power fails. A UPS differs from an emergency power system or standby generator in that it will provide near-instantaneous protection from input power interruptions, by supplying energy stored in batteries.

Question 4

How Do I know if my UPS is ok?

Accepted Answer

A simple service and discharge test, will allow our technicians to determine the state of the UPS System.

Question 5

What is the difference between Kva and Kw on my generator?

Accepted Answer

KVA (Kilo-Volt Ampere) or apparent power is the measurement of power including the power factor. Generators are sized generally with a 0.8 PF.  i.e 1000Kva Generator is rated at 800Kw

Question 6

What does Standby and Prime mean?

Accepted Answer

Standby is the application where the generator is only used for emergency or back up applications. Prime application is where the generator is to be the primary source of power.

Question 7

If my generator is installed into a SAPS system (stand alone power system) Island system is my generator Prime or Standby?

Accepted Answer

Prime. If the Pv system can not support the load the generator will be the primary source of supply and should be sized according to a prime application.

Question 8

How often do generators need to be serviced?

Accepted Answer

Every 12 months. All generators require their oil and filters to be changed annually, just like a car the oil needs to be changed every 12 months.

Question 9

How do I know if my solar system is working correctly?

Accepted Answer

Our testing practices records the performance of you system against the manufactures specification, allowing for environmental conditions we can inform the customer how their system performs compared to its age.

Question 10

How much does solar servicing cost?

Accepted Answer

Generally speaking a residential 6kw system will cost about $350.

Question 11

How often should thermal imaging be done?

Accepted Answer

At least once every 12 months. Some insurers mandate this.

Question 12

How do I know the result of the test?

Accepted Answer

All thermal imaging carried out by API engineering comes with a comprehensive report and summary.

Question 13

How often should UPSs be serviced?

Accepted Answer

Depending on the criticality of the load its supplying and the type of UPS. Large system should have a major service every year and be inspected and tested once per month.

Question 14

What do you do with old UPS batteries?

Accepted Answer

API Engineering can recycle the batteries for you.

Question 15

What is Thermography?

Accepted Answer

Infrared thermography or thermal imaging is where an optical, thermal receiver captures and creates an image of a targeted object by utilising the emitted infrared radiation. Any object that has a temperature above -273°C (absolute zero) emits infrared radiation. Thermal imaging cameras create a radiometric image from infrared data that can be observed by the naked eye.

Question 16

What is Thermography?

Accepted Answer

Infrared thermography or thermal imaging is where an optical, thermal receiver captures and creates an image of a targeted object by utilising the emitted infrared radiation. Any object that has a temperature above -273°C (absolute zero) emits infrared radiation. Thermal imaging cameras create a radiometric image from infrared data that can be observed by the naked eye.

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