I have been using Andrews Air Conditioning for about 5 years now and have always found them to be prompt and efficient. I recently had a situation where on the morning of a lunch to be held here I discovered that the air con was not heating properly so I rang Russel and the technicians arrived straight away and had everything fixed and running beautifully before my guests arrived.

Hi would like to thank Russell and his team from Andrews air conditioning for coming to the rescue to fix our air conditioning today. They went above and beyond to get it working for us. Highly recommend them. Great work and service. Thanks again Russell.

I have always had dealings with Kim & Russel but from my Business end. I had never used their services until last week. We have had some terribly hot weather this year & our poor air-con had been running constantly for a week. My wife and I couldn't remember the last time we had a service on our air-con and thought we better do this in case something went wrong with it. I rang Russell on Monday and he said that he was extremely busy. We only needed a service on our air-con and knew that people didn't have any air-con, so we were happy to wait until the following week. Unfortunately on the Wednesday after a 42 degree day, our air-con died. I rang Russell to say that we didn't need a service anymore but an actual repair/replacement. Russell advised that he could still come the following week. We accepted that and went on with our day. To our surprise, we received a phone call from Russell on Thursday morning stating he had a few spare minutes up his sleeve & would he be able to come around. I met Russell at my home and he inspected the unit. My compressor had died. Now this is where the miracle occurred. Russell was able to order a new Compressor on the Thursday afternoon. My new compressor was couriered on Friday morning and fitted at 9.00am!! Absolutely amazing! The service and professionalism we received was just outstanding. I have no qualms at all in recommending Andrews Air-Conditioning. You will be amazed at the high level of service you receive!

Professional, efficient service is what we received from the technicians of Andrews Air-conditioning. They arrived promptly and got on with the job at hand. It was no easy task having to maintain the air-conditioning of a huge commercial building. The after sales service was also great - the maintenance staff was trained on what to look out for and how to prevent the same problem reoccurring. Impressive as well was the account at the end of the day.

The worst customer service I have ever experienced. Our airconditioning unit was under warranty and so our job was allocated to this provider. All contact from beginning to end had to be initiated by us. Failed to attend organised appointments for 3 days in a row without notifying us. The last day they were completely unreachable. When I finally spoke to them to enquire about their absence they hung up on me without good reason. Our interaction with this company was so disrespectful that I demanded our job be reallocated to another company. I would suggest avoiding this company and giving your business to someone who will value it.