Question 1

Do you have eftpos?

Accepted Answer

Yes we have eftpos facilities available.

Question 2

Where is your price list?

Accepted Answer

Our prices and availability are subject to change so give us a call/email and get the most up to date information.

Question 3

What time will Allabout Party Hire & Events come in to set up?

Accepted Answer

Depending on the venue and the start time of your event, we will either set up the day before or on the morning of the event. Please supply us with accurate information on when the event starts and finishes.

Question 4

Can I come and look at the Items for hire?

Accepted Answer

Yes, we are more than happy to show you any equipment or decorations before you hire. See our Contact Us page for Opening Hours and Contact information.

Question 5

What is your booking procedure?

Accepted Answer

You can make a booking through phone or email. A 20% deposit is required on booking to lock in that date for hire or event set up. Full payment is required 7 days before booking date.

Question 6

When can we expect delivery and pickup of our hired goods?

Accepted Answer

Most people hire equipment for weekend events, so we usually deliver Thursday/Friday and pickup Monday/Tuesday. This will vary depending on your needs, the size of your order, our work schedule and the most efficient run we can devise based on other bookings. Mid-week jobs are usually the delivered day before and picked up the day after your event.

Question 7

How much does it cost to deliver?

Accepted Answer

Our delivery costs vary throughout the Darwin and rural area. The delivery cost depends on a number of things including the location access to the site and timing. Can I pick the equipment up myself? Yes. Depending on the size of your order and your capacity to transport it, pickups can be made from our warehouse at 17 Menmuir Street in Winnellie.

Question 8

Do I need to wash glassware, crockery and cutlery when returning?

Accepted Answer

Yes and no, this will depend on your booking, the items can be returned dirty but a $.45 per item cleaning fee will apply. If the items are returned clean the normal hire cost will only apply.

Question 9

Do I need to wash the linen before returning?

Accepted Answer

No, the washing of the linen is included already in the hire price, a linen bag will be provided on hire for any linen items. Extra cleaning charges may apply if the items are extremely dirty or mouldy. Replacement costs will be charged if candle wax or burn holes are on the linen.

Question 10

Why is a credit card number required by Allabout Party Hire & Events?

Accepted Answer

We take your credit card number as security on our goods. By signing our terms and conditions you have approved us debiting this card if items are damaged, unclean or not returned. Under no circumstances will it be debited for any other reason and the number will not be supplied to anyone else.

Question 11

Do I need to pay a deposit?

Accepted Answer

For events such as large corporate events and weddings at 20% refundable deposit is required to lock in the date for you. However credit card details must be provided when hiring equipment or decorations. No extra costs will be charged to your credit card unless the equipment is lost or damaged and in those cases we always consult with you before taking any action.

Question 12

Do you do late night or Sunday Pickups after the event?

Accepted Answer

Yes we do both Sunday and late night picks ups although a fee will apply. The late night pickups are to be before 12am and the Sunday will be after 8am.

Question 13

What happens if we don’t return items on the day required?

Accepted Answer

It is better to keep us informed if there is a problem returning dry hire items. We have the right to charge extra days rental should we need to. These charges will be debited to your credit card as per our terms and conditions.

Question 14

What is your cancelation policy?

Accepted Answer

n the event of cancellation by the hirer of more than 24 hours but less than 48 hours’ notice -20% of the total hire is payable. Cancellation on the date of delivery/install- total hire charges will apply.

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