AAA Consulting Business Process Management (BPM) has been referred to as a 'holistic management' approach to aligning an organisation's business processes with the wants and needs of their customers. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. It can therefore be described as a 'process optimisation process.' It is argued that BPM enables organisations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. As a total solutions provider, AAA Consulting sees its processes as strategic assets of an organisation that must be understood, managed, and improved to deliver value-added products and services to all our existing and new customers.