July 22, 2014
On or around 6pm
I called a taxi cab on or around 6pm. The operator asked me where I am going and for how many passengers. I informed her there are two of us and we would like to be picked up at Kern Arcade where the bus stop is.
To my surprise, she said, "NO, I DO NOT KNOW WHERE YOU ARE". I reiterated that we are in the bus stop of Kern Arcade. Sternly and raising her voice, she told us to go to the taxi stand and since she is displaying her rude and arrogant manner I told her, "Never Mind" and immediately hang up the phone.
Of course, I do not want to listen to her bla bla bla. if she had a bad day, I wouldn't want to be dragged into it. All I wanted is to get a cab so I can hurry home and not listen to her rudeness.
As the first point of contact for customers, she should be attentive and she should listen to what the customer wants from the company. Sadly, her actions do not speak well for the company.
I was hoping I can find an email address of your c