My mother and I went to Donohues to purchase my father an Akubra. We purchased the Akubra box as suggested by the lady that sold the hat to us, and followed her instructions precisely to avoid the hat going out of shape. The box was marked on top so we knew which way to store it, once again as per the instructions. The hat was purchased, then came out of the box only twice - firstly when we got home to look at it, secondly when my dad tried it on. When we realised it didn't fit it was put straight back in the box and stored correctly, as per the instructions. My parents went into their store today to switch the hat for a different size and was met with an arrogant and abrupt lady that refused to switch it as it was "not cared for" and "out of shape". The lady just shrugged her shoulders and that was that.
I'm unsure what else we could've done as we followed all instructions precisely.
I was going to get my husband an Akubra for Christmas but it will be from anywhere but Donohues.
Returned a electric jug to service desk, initial price $39, faulty casing released steam onto wife's hand, causing a slight burn. Received store credit for $19. I argued for the initial price, they said it had been marked down, so could not pay me the former price. That's our policy if you don't have a receipt. And proof of purchase, USAID rather heatedly that the proof of purchase was in front of them. Called manager, she backed her staff and said I was rude for wanting a fair go, seeing this item injured my wife. After a great argument she gave me a new jug, no exchange docket, no proof of purchase, so I had to walk out past security with a new appliance, didn't even check, could have took anything. Now , IF this one breaks down, how do I exchange it without a docket. Manager said , " come and see me, may have another argument". IS This K MART. Policy. Rude and abusive to elderly (76) customers. PATHETIC.