I gave a negative review regarding a very bad experience at this venue, but it appears to have been deleted.
We had booked the bus for 5 people but when the time came to take us home, they refused to take us , saying that we hadnt booked.
At no time did the ask what name it was booked under...just said they had 5 passengers , which was in fact our group. They just kept saying we werent booked !
I was expecting an apology from management but it has not been forthcoming.
Won't be visiting again .
Rate 0/10. Business staff highly rude with serving and service. Would not go again due to staff undervaluing customers and speaking rudely ! Do not rate to anyone who is wanting to have a drink and have a good time, bar tenders want to ruin people’s time, especially when escalated they don’t care about customers.
Everything about our experience at the Mackay Turf Club was excellent! Kim and her team made our Year 12 Formal a night to remember. The venue was superb, the food was delicious and the staff were extremely professional. I can't wait until next year's Formal to do it all again.