I am just speechless about this veterinary clinic. Contacted them last Friday to ask about taking my dog here as he has medical problems and we moved back to Wauchope 6 months ago. They told me they would get my dogs medical records sent up to them from my vet clinic and would ring me to arrange an appointment as soon as they got them. I heard nothing by Monday so I rang them,they confirmed they had received his records but had been busy but would talk to the vet and ring me straight back, no call back with an app so I rang again. Another excuse saying the were so busy so held the line while receptionist talked to the vet about an app only for her to come back and say "I'm sorry we are not taking on any new clients" I was in disbelief..why on earth get the medical history sent to themselves if they are not taking new clients. Thank heavens for the other beautiful vets in town that saw my little boy today after ringing them yesterday afternoon. They were amazing and so caring.
Can't speak highly enough of this vet hospital. Even before moving permanently to Port we took our beautiful Kelpie Juno to this hospital and were so impressed we knew where we would bring our girl once we moved. We subsequently used East Port Vet pin several occasions, sadly the last was to euthanize our girl. The service, empathy, and compassion shown to us and our beloved girl could not be faulted. We owe them a depth of gratitude for all that they provided us in what was a very sad time. Thank you all but a special thanks to Vicki
Found a small juvenile orphaned native animal. I took it to the SWR surgery only to be criticized for having the audacity to take it to her 15 mins before the end of her shift. Arrogant, rude & uncaring.