I really can't fault these guys and ladies too. Macca looked after me and he was so helpful and knowledgeable. Walked in at 9.30am and back out again (after a lunch break while they spruced the car up) at about 1pm. Drove home in my new used car feeling happy and grateful. Found exactly what I want at the right price. A great team all 'round and everyone from the manager to all those I dealt with were friendly and helpful.
Be very careful with this place. They can/will wreck your car. I had to take mine here for an airbag recall. They made a complete mess of the dash, instrument cluster was loose and dangling, tears to the lining, broken air vents etc. After I complained to Subaru they offered to repair it and give a 'free' service for my trouble. I took the car to my usual mechanic a couple of weeks later for another matter, and he noted Malouf had failed to secure the oil filter back in place, leading to a dangerous loss of engine oil. He was almost certain this was in retaliation for my complaint to Subaru, and that a few more days of using the car without his intervention would have led to a catastrophic seizure of the engine.
We have been dealing with Mareeba Mazda for around 8 or 9 years, and have obtained 4 vehicles from them in that time. It's always a pleasure dealing with them, and in our case particularly Adrian Madrid who is always very supportive and helpful. Our most recent experience was with a replacement vehicle through an insurance claim - nothing was too much trouble for Adrian, he always returned our calls, and assisted our daughter when she collected the vehicle. Great customer service, great after sales support - we've enjoyed dealing with Mareeba Mazda over the years. Well done to all the team!
Have brought my car off you guys a few years ago, and have to say i am still receiving a top priority service, take my car back to you guys for all its servicing and always getting competitive pricing making the services much more affordable. Thanks for many years of great service after the sale, its great to see.