Just wanted to leave a positive review on your page to express my thanks for your car hire, you were very helpful with supplying a suitable car for us on our holiday, at a very affordable and competitive price, the car was very well maintained and in great condition and great customer service.
Absolutely appalling service. Hired a removal van a week prior to moving. Rang 4 days to ask a question regarding truck size, no response. Rang 2 days before, left a message, no response. Went to location pick up point, sat waiting, nobody arrived. I rang the number, finally someone answers only to tell me that because I hadn't previously been in contact to confirmed my booking they hadn't dropped of the keys yet, they said they would get someone to leave the office now and drop keys to meâ€”30mins wait. In the meantime my friend that was helping me move was upset with the delay and told me to just hire a trailer and do a few loads instead. I said no the lady said the keys were on the way... about 15-20mins after talking I rang to just check on progress and SHE HADN'T EVEN LEFT THE OFFICE YET. So then I cancelled the truck. It took me 3 trailer loads with a hire trailer from the servo but was much more reliable than Hervey Bay Thifty. Very disappointed. Poor.