Worst customer service ever. I run a real estate business and had booked these people to do a gas cert which is required by law for rental properties. I not only had the keys driven from cairns to Innisfail to have there for them, I had to drive 45 min each way to pick them up, all around the day they had said and booked for the job. Only to find out that they didn't even go do the job or consider ringing to let me know. When I had to chase up if the job had been done the girl on the phone was so rude and even hang up when I said that was bad and why couldn't have someone called. Would never ever recommend and would suggest that the girl answering the phone look up customer service.
Excellent hardware store, has many variety of tools and good quality brands. Friendly and welcoming staff, always helpful and can always find what I'm after from this store. There is nothing they haven't been able to help me with, and can always get everything from one place. Highly Recommend