I used Phil Floyd on the recommendation of another customer to move a digital pipe organ and speakers around 1 month ago. It was only a small part-load, so it wasn't really a priority for them, which is exactly how I was treated.
On the day the organ was delivered, the drivers did not check the van (despite asking them twice) for the speakers, which I later found out were actually on the van.
I was promised in the meantime that the speakers would be posted to me. Chasing up three weeks later regarding the whereabouts of my speakers, I was informed by text from Sal (Sally) that the postage cost was "exorbitant" (on checking, it would have actually cost under $20 regular post or $30 for Express Post) and she would be in touch by Wednesday the next week to advise the delivery date.
Not having heard by the following Thursday, I texted to find out what was happening and sent an additional text that Friday, as I still had not had the courtesy of a reply. Still no reply, I texted th
We'd been picked up by Keiran from outside Glen Innes with two destroyed tyres and rims and our insurance companies preferred repairer was in Inverell so Keiran took us there. While waiting in Glen Innes he made sure my wife had water and I had coffee. He helped us so much. This is a kind and compassionate man with great empathy towards your situation punctuated with a good sense of humour. As we approached Inverell he kindly dropped my wife off at a motel and retrieved our luggage and anything else we needed out of the car while I did the formalities with the motel check-in. Keiran took the luggage and assisted my wife who has a disability to the room. Then we continued on to the smash repairs. Keiran is one of those 110% person and I'm so grateful we got him. His advice and helpfulness certainly took the edge of a very troublesome situation. My gratitude to this man and his towing company. My only advice to anyone in need of a towing service Ring THIS Company First.