The manager, Jason is great. Not so great is an office lady, Tania (I think) who may be an owner (scary thought). She told my husband incorrectly my car would be ready on a certain day. When I called on the set day to check what time, she denied speaking with him, told me he must have rung the wrong place (he didn't) then said rudely it was our problem, nothing she could do. As we live in Queensland and had organised our trip back on her repair confirmation date, that we couldn't unwind from our end, so now we are 900k away with our (now finished) car in Newcastle. Not impressed. God only knows how they came to be a preferred repairer. Avoid this company
I had a Hayman Reese tow bar and a Redarc TowPro Electric brake installed on my new Subaru Forester in August 2020. Both items are Australian made. They had the parts in stock and the prices were lower than ISP outlets. They did a great job on the install. I always prefer to spend locally and highly recommend this Australian family owned business.
Barry - East Maitland