Most driver’s are very lovely & friendly. But in the past year the wait time’s for taxi’s have become ridiculous I have two baby’s under 3 lately we’ve been waiting upto an hour maybe even two for a taxi with my children and my shopping. It’s also not only me it’s elderly people every time as well. Don’t always get sent dispatch messages only that it “ could not find the passenger & to please rebook if required “. Sometimes I think a lot to do with it , is some jobs aren’t worth the money so they do others first & that becomes frustrating when you have 2 kids and a trolley full of shopping with meat and milk waiting to get home.