July 22, 2014
On or around 6pm
I called a taxi cab on or around 6pm. The operator asked me where I am going and for how many passengers. I informed her there are two of us and we would like to be picked up at Kern Arcade where the bus stop is.
To my surprise, she said, "NO, I DO NOT KNOW WHERE YOU ARE". I reiterated that we are in the bus stop of Kern Arcade. Sternly and raising her voice, she told us to go to the taxi stand and since she is displaying her rude and arrogant manner I told her, "Never Mind" and immediately hang up the phone.
Of course, I do not want to listen to her bla bla bla. if she had a bad day, I wouldn't want to be dragged into it. All I wanted is to get a cab so I can hurry home and not listen to her rudeness.
As the first point of contact for customers, she should be attentive and she should listen to what the customer wants from the company. Sadly, her actions do not speak well for the company.
I was hoping I can find an email address of your c
I rang numerous times and the phone just cut out. I started walking home alone as i couldn't get a taxi. Kept dialing and finally got on to an operator who said could i stop walking and wait 40 minutes maybe for a taxi to be available in a very dark non residential area. Seriously is this the best Mackay taxis can do? Obviously if we want a night out we need to make plans that do not involve taxis
The driver whose name is Joseph is very polite and down-to-earth. His car is very clean and he has the habit of always cleaning his car every trip he does. He can also be trusted and is very helpful.
He goes the extra mile of opening the car door for you, too. We have been his loyal clients since he started the business. I cannot drive due to various medical conditions and Joe always goes out of his way to accommodate my trip requests even to the extent of bringing me and my dog to the vet for his monthly nail trimming.