Complete Creative Constructions has just recently completed a renovation in our pool surrounds. It was a first class job at a competitive price. It was the attention to detail that was the most impressive. Ernie consulted with us every step of the way to ensure it meet our expectations. Thank you Michael
BUYER BEWARE: Unbelievably unprofessional, unethical and a terrible experience.
I’ll preface by saying, I have attempted to resolve this multiple times with the business and salesperson outlined here. Even to the point where the business owner did not want to hear my experience, the admin said I can not speak to him and she will pass on any messages.
Due to character limits here, I can not explain full story (see google review for more)
Main issue was they quoted $86,000.
Then said we had to go to contract and pay 10% deposit
Then once contract was signed and deposit paid they wanted to charge a further $100,000.
I cancelled the job and asked for a refund of my deposit which i only received part payment. They are still making me pay the salesman commission. (unbelievable)
Honestly stay away! The pool system itself is good, the turnaround amazing, the sales staff great but the installers are awful. As far as I can see Narellan Pools head office have next to no control over their franchisees. Tony at this location is honestly one of the nastiest men I have ever met. He is aggressive, dismissive, condescending and a total chauvinist. The office team (all too aware of Tony's attitude) try their best but the installers let things down at every turn. There were numerous 9 issues with our install all of which were dismissed by their team. Once they have your money they have no interest in fixing issues, explaining problems or showing any genuine concern. Just one example, their Bobcat broke down on the install day, spraying oil over everything. Rather than returning with it fixed, the guys were directed just to rake out the remaining 'croaker dust' leaving piles and piles of unwanted waste. I had to pay for this to be taken away on my own dollar. Their excuse
Bought a spa from here and it went faulty. They tried to fix it so many times and failed. I had to take them to court in the end and won. They still make excuses to not pick the spa up and refund me. Worst purchasing experience of my life. And so rude all along the way.