My LG top loader washing machine stopped after the wash cycle and wouldn't drain, rinse or spin. I rang Jason because he had good reviews. He came out the next day and rang to let me know when he'd be here and arrived the time he said. I thought I might need a new pump but it turned out to be only a strand of bath mat fibre blocking the pump. I was very impressed with Jason's expertise and friendly personality and would recommend him wholeheartedly. He'll be the guy I'll call in future if I have any more problems with my washing machine.