My mother and I went to Donohues to purchase my father an Akubra. We purchased the Akubra box as suggested by the lady that sold the hat to us, and followed her instructions precisely to avoid the hat going out of shape. The box was marked on top so we knew which way to store it, once again as per the instructions. The hat was purchased, then came out of the box only twice - firstly when we got home to look at it, secondly when my dad tried it on. When we realised it didn't fit it was put straight back in the box and stored correctly, as per the instructions. My parents went into their store today to switch the hat for a different size and was met with an arrogant and abrupt lady that refused to switch it as it was "not cared for" and "out of shape". The lady just shrugged her shoulders and that was that.
I'm unsure what else we could've done as we followed all instructions precisely.
I was going to get my husband an Akubra for Christmas but it will be from anywhere but Donohues.
I would highly recommend Hip Pocket Workwear!! It provides the most amazing customer service - something that is very rare these days. They have an impressive variety covering multiple work types, products, services and prices to make you smile. Definitely the best place around for all your work wear needs..
If you are looking for good old fashioned service go to The Shoe Barn in Hyde Park.
After a recent visit to the store I decided it must be one of a very few places that offer the kind of service we used to get in the "good old days". Helpful staff, good quality products at a reasonable price so I would recommend anyone looking for shoes, bags etc to call in. You won't be sorry I would give it a 4.5 out of 5 rating (Only because no one is perfect).
Great customer service and smile each time we go to Mister minute, he can do almost everything from repairing shoes to cutting keys he is the man. Engraving is also one of his specialities and very neat hand. I think he could repair just about anything great service and help with even better price.