I was impressed when TLC turned up on time. Then was given a quote in a fair time.
That’s where the good customer service stopped.
I rang and left a message, waited a couple of days, tried again and again. I also emailed them thinking that they were not getting my messages. Still no response. I thought that I would give them one more chance after a week of trying and he answered. I told him that I had wanted to go with him but had put in a bad review that I would retract. He was happy with that. He said that he would be able to do my job within the month. I pulled my car up to retract the bad review when Tony rang and told me ‘don’t retract it, I don’t want to do it’ and hung up. I am now happy as I don’t want someone with a bad temper working on my roof. Win win.
Reroofed a triplex in Gladstone. Good price, nice job. Thanks for working through despite covid delays. Communication prompt and reliable once figured out Belinda was the one to call on the mobile.
What really liked was quote included everything including if some battens needing replacing where other quotes like signing blank cheques.