As per the other reviews below - terrible customer service. Ordered a new garage door key, was advised they would contact me when complete, on ringing after 2 weeks they had the key sitting there the whole two weeks no call. On picking it up two of the staff told me different things - one said it would need programming and the other said it was already programmed. On looking at the garage opener it was completely different to my previous, I mentioned this they said it’s all correct. On taking the garage key home it opens someone else’s garage. On calling regarding this they kept stating I had told them the wrong address, they then quoted the ‘incorrect’ address they were given - which was my exact address. They declined to refund me the money and had no concern I now had access to someone else’s garage.