Went to this cafe for lunch 27/4/21. Have used this business many times in the past, and have always been very satisfied with the food and service given.
Last visit on27/4/21 was absolutely DISGUSTING.
WAITED for nearly an hour to receive our meals. Male waiter was very abrupt in his speech.
Meals were barely warm when served to us, and did not have much taste in them.
When we left, we commented to the business owner that we were not satisfied with the meals or the service. In return, she raised her voice and told us that there were no problems with the food served to us, and that the cafe was extremely busy at that time of day, what did we expect from her!
WE WILL NEVER USE THAT CAFE AGAIN !!!
We will spread our experience to many members of local clubs that we are members of.
Was not even a busy time, very bad service!!! Order was $3 of chips and a pluto pup. Chips look like mainly scraps, Random scallop put in as well which was not ordered,like was this even my order? Phoned them to complain, but not worth my drive to go back for $3 of chips, i’ll stick to Gilleston Heights takeaway shop in future, i simply cannot give this shop any more trys.
To the owner -
Just to clarify ….
Your staff advised me that the empty tables would be allocated to people in the queue (as would be expected) and we’re not in fact ‘booked’ as you claim in your reply. As it was nearing closing time they were simply not interested in seating anyone.
As I mentioned in my review - we would have easily finished eating our desserts by the time the coffee was ready and like anyone with common courtesy we would’ve taken our coffees (as take away) and happily left at closing time.
The long queue on the public holiday wasn’t the problem at all as that’s to be expected, but the ridiculous way I’m which we were denied the opportunity to actually eat our dessert on an EMPTY TABLE that had nobody waiting to be seated was appalling.