BEST Refrigeration in Mermaid Waters QLD 4218

I have had multiple good experiences with Deepchill. They installed a unit in my parents-in-laws house last year and do yearly service on our A/C. The customer service is always great and the boys are always quick and efficient and clean up after themselves! Would recommend to everyone!

Business owner the rudest, most unprofessional person & we were charged for a part that was never installed. Original call out to diagnose problem resulted in us being charged a $200 call out fee then had to pay further $198 as a 50% deposit for part to be ordered which we were fine with. Day came for installation of part & it was not needed as it did not fix problem. Was taken back out, packed up & returned to business however the technician while trying to again find fault broke the ducted aircon to the whole house as opposed to only 1 room not working! He had pulled wires out & spent hours playing around until finally saying he had no idea how to fix the problem he had created & wanted to pack up & go home! He then had a 2nd technician come out & within 40mins he fixed what the 1st technician had broken & air working in whole house. Business refused to refund $198 deposit paid for part that they have & said they lost $$ labour on job. This was there technicians fault. Unprofessional

Follow up Service is absolutely appalling. Newly installed air cond unit on our dog trailer is faulty. Am required to wait a minimum of 6 weeks before they will look at it. They also don't return messages that are left & you are kept on hold for very long periods of time. They have a DON'T CARE attitude. A don't care attitude regarding animal welfare Buyer Beware: Don't expect to be looked after with warranty & aftersales service. This company STINKS.

Great service and advice, I will definitely be using them again

Just had my new air conditioner installed by Thermal Care. Very happy with it! The guys were quick and tidy and cleaned up afterwards. They explained how important it is to service it every year to save on power bill and make sure it's clean. Will recommend Thermal Care.