Thank you for the prompt response late Friday afternoon.
We had our cool room breakdown with 6 functions prepared for weekend. If Instachill didn’t turn up as quick as they did with the expertise it would of been a very challenging weekend.
Business owner the rudest, most unprofessional person & we were charged for a part that was never installed. Original call out to diagnose problem resulted in us being charged a $200 call out fee then had to pay further $198 as a 50% deposit for part to be ordered which we were fine with. Day came for installation of part & it was not needed as it did not fix problem. Was taken back out, packed up & returned to business however the technician while trying to again find fault broke the ducted aircon to the whole house as opposed to only 1 room not working! He had pulled wires out & spent hours playing around until finally saying he had no idea how to fix the problem he had created & wanted to pack up & go home! He then had a 2nd technician come out & within 40mins he fixed what the 1st technician had broken & air working in whole house. Business refused to refund $198 deposit paid for part that they have & said they lost $$ labour on job. This was there technicians fault. Unprofessional
I have had multiple good experiences with Deepchill.
They installed a unit in my parents-in-laws house last year and do yearly service on our A/C.
The customer service is always great and the boys are always quick and efficient and clean up after themselves!
Would recommend to everyone!