BEST Pumps Sales & Repairs in Glenthorne NSW 2430

I made an urgent phone enquiry to purchase a fire pump and associated hoses as our property was at high risk of bush fires. I was recommended a fire pump and suggested hose diameter. I ask for a quote and was told he would call me back with a price once he got a price from the fire hose manufacturer/supplier. Not an issue...yet. I also gave him my email address. I called back 15mins later to ask a question and obtain advice on / discuss appropriate hose sizes and the same person who served me on the phone was curt, condescending and it was clear he found my enquiry 'too hard'. I asked for 2 price options on the quote and the call ended there. A week on and I have neither received a call back or an email with the quote I requested. In the meantime, I contacted a local competitor who could not have been more helpful and responsive to my enquiry. Guess who got my order worth approx. $1,500? Price is secondary to excellent customer service for me. Every time.

Wonderful service and very helpful staff.

Last week my pump for house water supply stopped. I took it to O'Brien Electrical and Todd said he would look at it straight away. The result was "motor beyond economical repair" Todd then worked our a replacement to satisfy my need. He had the same pump suggested as a loan pump, which he provided at no charge for me to try. This worked well. Next day Todd provide a very competitive quote and was able to supply a new pump. His service, attention to detail, quote and setup of the new pump was outstanding. I highly recommend Todd and this local company as first class for all they did in getting me back to normal with my water supply. Look local, it works. Many many thanks Todd.

Install solar pump system great job, supplying everything I needed. Very knowledgeable on all pumps, Irrigation, filtration. Nothing is a problem👍

Very helpful, knowledgeable and friendly.