All I wanted was two enlargements and the owner was extremely abrupt from the very beginning. I was hassled about the copy write of my own work, which I have never been asked before in the picture framing business. I felt the need to have to explain myself like I was a criminal. After this I felt nervous and wanted to look elsewhere, but I thought I would be nice and continue. But after another conversation with the owner the next day, I was asked to pay upfront like I wasn't intending to pay and again I felt like a criminal. I think the owner should not be handling the customer service. She is a lovely lady, but nobody should be treated like a criminal. My advice is to look elsewhere unless you are not dealing with the owner.