Extremely disappointed with our experience here! Enquired about framing a painting before Christmas and was told this would be achieved. After being quoted a price, paying and leaving the painting there I was contacted the next week being informed they had under quoted by $550. The attitude of the staff member was extremely poor and no apology was offered. They informed me I could get a refund or pay the extra. After expressing disappointment that I could’ve taken it elsewhere to get done before Christmas the salesperson said ‘I doubt it everywhere else is closed’. Due to the lack of service and poor attitude we elected to collect the painting and they attempted to give it back unwrapped and out of its tube. When my husband enquired about this they said it was already thrown out so he asked for them to find something else.
Use another framing service in Newcastle as there are many others in town that are at the same price point and offer a much more professional service.