Do not use this service
Despite using this service annually for our pet, it seems as though repeat customers are no longer valued.
Our Christmas holiday booking requires an extension of a single day due to not being able to pickup. This was not available to us and neither was the chauffeur service which would of mitigated the issue.
I understand that whilst it is always subject to availability, I’m disappointed they have refused to provide a refund or a credit towards our next stay (which won’t be happening).
Just plain unreasonable.
Animals kept in disgusting environments!! Cages are filthy. Birds kept in cages way to small. Had puppy’s and cats standing on wire wish is extremely bad for their poor feet. No air conditioning so they are literally suffering out in that back room that’s a tin shed. Anyone who can give this place 5 stars needs a reality check. Report report! This place should be shut down, all about the $$ and no care shown for the animals.