Do not use this service
Despite using this service annually for our pet, it seems as though repeat customers are no longer valued.
Our Christmas holiday booking requires an extension of a single day due to not being able to pickup. This was not available to us and neither was the chauffeur service which would of mitigated the issue.
I understand that whilst it is always subject to availability, I’m disappointed they have refused to provide a refund or a credit towards our next stay (which won’t be happening).
Just plain unreasonable.
Pretty much a one stop shop caring for fur feathered and cold blooded friends (not forgetting those with gills). If your happen to lose a feathered baby check in with Shane he has a knack of getting them home!! Picture of Pumpkin purchased at Gates of Eden over 12 years ago