I recently signed up to get Foxtel in a new unit I just moved into. I first went into to Telstra and signed up with them - they did have trouble verifying the address but once that was sorted they said they would call me with an appointment for installation, which I had told him I I only have Monday and Tuesday off to do it because of my work schedule and that's when I was moving in.
I then had to call back on Monday myself for an appointment time for Wednesday afternoon after 3pm. He said he would put that in the notes for Foxtel.
I got a call from Foxtel confirming this, although she was a little rude to me, felt as though she was blaming me for receiving wrong info off Telstra. She said, "No, the appointments are between 2-5pm and that's it." I understand you have appointment time so I made sure I was there.
On Wednesday it was raining so the technician rang me to cancel because of the rain (understandable). I told him I really wanted it done in Monday. He said someone will call