The staffs are all very friendly (even to non-australian), approachable and professional. They answer my enquiry about the cost of the eye test for non-medicare holder without any additional hidden cost. The test was thorough and I was welcomed to ask any question to the optometrist. They gave me the prescription and suggested the most reasonable lens (according to thickness, coating and price). They let me use my old frames and didn't push me to buy anything. The new lenses were ready in 4 days when they told me to expect it in 2 weeks!