As a satisfied small customer, we are not surprised. We are particularly pleased with the competence of your technicians and the minimum delay when we experience the occasional technical problem. In our view it is the after-sale service that is paramount in differencing Toshiba products to others. For that we recognize you need a significant population density in your area of Toshiba machines to enable you to supply good after sale service. It is in our interest that you achieve good sales and happy to be referees.