We contacted Janice to refinance our existing mortgage and she came to our house to discuss and was very assuring that she could help us to get a better interest rate. After I had sent through respective documents I asked her if she had received anything and needed anything else. No reply, neither via email nor via sms and I thought this was very unprofessional as opposed to what she claims her clients are saying on her website. Very disappointed, never heard from her again! I would at least have expected her to contact us and explain why she wasn't able to help us.