I have always been happy with staff n goods when shopping at Harvey Norman, Kingaroy especially. I recently bought a computer laptop that I was planning to hotspot from my phone from another Harvey Norman store. I had hotspotted before various devices. It wouldn't connect so I took my laptop in to the store only to be told I would have to make an appointment n pay for any help!! I was then told my phone was too old to connect but no where was I told that my laptop was wired for 5g use only and I would need to spend more money to facilitate its use!!!! I am no computer whiz but I understand 5g does not work in the country so why is Harvey Norman selling 5g devices without an explanation!!!! I was told it would confuse the customers!!!! My technician helped me to get it working was patient with his very irate customer and after a few hundred more dollars I ended up with it working!!! But I would never have bought it if I knew it was 5g and I would have to spend even more money.