This my 2nd service at KW, was very happy with the service the first time. Got on really well with David and even his wife. Today when he told me my car was going for a test drive then I'd be 'good to go'. The car was backed out of the driveway and parked. I waited 10 minutes, nothing happened, when I asked David if the car was going out for a test drive, he said 'it has'. When I said it hasn't, all hell broke loose. Calling me names that I am not allowed to post, I couldn't believe it!! All because HE lied to me & didn't like that I asked NOT ACCUSED if it was to be done. RUDE TO THEN EXTREME. Extremely unprofessional.