I ordered a few light fittings and was a little disappointed that a couple were faulty. The shop was ok with me returning them to the store and replacing them with working fittings but it was a really frustrating process. We had to get the electrician back for a second time to refit and spent a little more money than we had anticipated. The staff were friendly though, and the final finish with the choice on fittings looks amazing. Glad all worked out ok in the end.