I've been using this company for many years and have never had a problem. The staff do call constantly to book you in when your carpets are due , obviously to get your business, but they've always been courteous towards me , so I always end up signing up for both my pest control and carpets. Today, however, my loyalty as a customer ends. After the technician left I realized the carpets on my townhouse stairs hadn't been cleaned, but the technician had just left. So I phoned the company and was put through to the "Manager" who basically treated me like a common criminal. I ended up hanging up on the conversation, as I was so upset by the demeaning way he spoke to me . My husband also rang the company and spoke to the same guy- and he couldn't believe the way he got spoken to either - we're not certain if this was the actual Manager , but he claimed to be. If so, his customer service was appalling. The lack of common courtesy and decency means we wont be using this company again.
Chris and Aaron, were punctual and obviously have a clear handle on the business. Perfectly explained and more importantly the workmanship was thorough, professional and exceeded our expectations. Our couches look and feel brand new! Great job, no fuss, we would certainly recommend their services with no hesitation. Paula and jj