Thanks very much indeed for such a quick response. We were given your name and another company name by a plumber and chose your company simply because you had a landline number.
Reece was very professional and we were happy with the service provided and will recommend you should the occasion arise.
Their idea of Leak Detection is a guy with a mattock who keeps digging until he (didn't) find it. Six metres of front lawn dug up (see photo) before he organises another guy the next day, with leak detection to find, and supposedly, fix.
Two call out fees. and I was left with the filling in of the trench.
Then 3 weeks later, water still leaking. Call another plumber who identifies it as being from the 2 fittings that dRAINS kLEEN replaced.
Call them back. He has a look and agrees it's his previous fitting. Says he'll be back in the morning. 3 mornings later, after phone calls each day, comes back. And of course finds "another" leak to justify another charge. So it's about $700 all up to dRAINS kLEEN and $300 for the other plumber. So now I'm $1,000 lighter (7/10ths of which is to this dodgy mob... not a bad result when you can have layer upon layer of incompetence and still profit wildly!)
I pay my invoice to them and ask for reimbursement ($300) for the plumber who identified their p
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