Ordered mulch on the promise and was assured mulch would be there 9:30am the next morning.
Staff assured me it would definitely be there at that time as we had staff there ready to spread their product.
11:30am called ozmulch and was advised that truck was loaded night before and was sitting there with load. Staff member aghast no one called me. Asked to speak to manager was advised manager would get back to me. Wasn’t until 24 hrs later manager bothered to email me with a very unsatisfying and unsatisfactory response.
Mulch arrive 12:30pm, some three hours AFTER Oz mulch had guaranteed that it would arrive.
Not good enough
I'm a home gardener often doing backyard projects that require small (half ton) amount sand or soil. They never get annoyed at my small purchases and give 100% service with a smile. Even when I turn up 5mins before closing on a Saturday afternoon.