Rang to get someone to give me a quote. They advised they didn’t know when they could come out but would find out and give me a ring back. It’s been 5 days and I’m still waiting for them to ring. Not a good experience of their customer service before you even buy!!!
Very poor service - some months back had an external security door lock replaced. Never worked properly on bringing home. Door taken off and returned to the store on Monday 12/10 as lock would not work when off the frame let alone when hung. Was to make home visit today Thurs 15/10 , no time given, I have a busy schedule too, so called office to enquire on an approx. visit time, to be told the door is working at the workshop, so must be at your frame where the problem is. It was not working even off the frame, so how can it be the frame. I questioned when the visit would take place and she advised after making a phone call, that it would be after 3pm today his last job for the day. I informed her I had an appt at 3.00pm so that would be unsuitable and was told we would then have to make a time when I would be home. We both work, it is an external security door and it has now been off far too long and we need this door replaced sooner rather than later. She advised the door wa