Ordered mulch on the promise and was assured mulch would be there 9:30am the next morning.
Staff assured me it would definitely be there at that time as we had staff there ready to spread their product.
11:30am called ozmulch and was advised that truck was loaded night before and was sitting there with load. Staff member aghast no one called me. Asked to speak to manager was advised manager would get back to me. Wasn’t until 24 hrs later manager bothered to email me with a very unsatisfying and unsatisfactory response.
Mulch arrive 12:30pm, some three hours AFTER Oz mulch had guaranteed that it would arrive.
Not good enough
Poppy's offer not only incredible service but from the moment you step through the entrance it is as if you are in a fairies garden, everything is so beautifully displayed, a great way to spend some time with Mum, or your friends and complete your meander with lunch and a coffee. We love this place.
Spent over $5,000 on plants, planted by the nursery. 2 year later tip top, still good, all plants are thriving.
After sales service and friendly advice is great as well with the odd need for advise to make sure I'm gardening properly.