I made an urgent phone enquiry to purchase a fire pump and associated hoses as our property was at high risk of bush fires. I was recommended a fire pump and suggested hose diameter. I ask for a quote and was told he would call me back with a price once he got a price from the fire hose manufacturer/supplier. Not an issue...yet. I also gave him my email address.
I called back 15mins later to ask a question and obtain advice on / discuss appropriate hose sizes and the same person who served me on the phone was curt, condescending and it was clear he found my enquiry 'too hard'. I asked for 2 price options on the quote and the call ended there.
A week on and I have neither received a call back or an email with the quote I requested.
In the meantime, I contacted a local competitor who could not have been more helpful and responsive to my enquiry. Guess who got my order worth approx. $1,500?
Price is secondary to excellent customer service for me. Every time.