Never use these plumbers - they are a rip off - They did not install the bathroom mixers I requested - they charged $ 725 to replace two mixers and glue six tiles to a sideboard in the laundry - I supplied the tiles - I am currently getting an affidavit prepared in order to commence legal means to merely get the mixers I requested - these people are hopeless - they do not reply to emails - and when a request is made they do not give you that which is requested - I am still trying to get the mixers I requested one and a half months after I requested them after they installed the mixers I did not request -
I can't recommend this company. The quote people never wrote down the job or measured the job. The quote arrived via email at 4.55pm Friday and contained wrong information. We phoned back but 5pm had come and no one was there. The plumber was supposed to come Saturday afternoon but no show or phone call. On Sunday he phoned and apologised and said he would call first thing Monday morning. Repeated calls to their 24 hour number didn't work. We finally got through to an answering machine at 9.50am Monday. The plumber finally arrived Monday afternoon and had a wrong size fitting - perhaps if the quote people had measured and had written down the job properly. The work was finished but this company needs to ring when there is a holdup and fix their 24 hour number. Not good service!!
I have had to call on Elfords a number of times over the last few months for various reasons, electrical issues following on from a storm, to repair an oven door that could not be replaced, and they are always friendly and helpful and on time, which is nice (and not always the case with tradies!).