I have used Don for more than 20 years on any Electrical or Refrigeration work that I have needed. It was always explained to me what was needed to be done and the work was done in a timely manor. In the case of appliances he has repaired, I asked for an estimate to repair and if it was going to go over that price I needed to be contacted. This was all ways done. I have found Don and his team are very good...great company to use always easy to deal with.
For a "business" that claims to offer good customer service, I would say that is not true. The first I knew of what they claimed to have fixed was when I received a bill far in excess of any of their competitors. Months later, they still wont answer the question of should I get insurance involved. I wouldn't recommend them to anybody. The only time I have ever spoken to them is when I emailed them to try to get photos of the work they claimed to have done. Surprise, surprise, when they provided photos, the interior ones were not of my house. Quickly explained as "that is a photo of our office". Great, but I don't need to know what their office looks like, and it really doesn't provide me with anything in relation to "my" bill. Any queries and they fall into the "if the bill isn't paid by so and so we will take action." Maybe that is great service in their world, but it is the worst I have ever encountered.
We regularly use the plumbing services of Ashley Kneebone owner of Konnect Plumbing. Always we have found Ashley to be very professional extremely capable and efficient in all the tasks allocated nothing is too much trouble. I highly recommend Konnect Plumbing for any plumbing task regardless how big or small.