Did not arrive to do quote as promised. Did not contact to advise that they were not coming. Phone call to inquire was not as expected. Was told "Maybe you should find someone else" It's good business to contact clients and advise of your movements. Customers accept that tradies are busy, but when you hear nothing, its not a great experience.
Will definitely be using Sam and Todd again. They were quick and efficient in replacing the fan and providing the service. Amazing work! Massive thanks to these guys for coming out to Oura. Happy to have a chat with them along the way.