Set up a new account (moved into a new home) & ordered a gas bottle to be filled/swapped over 14 days ago & I've now 2 empty gas bottles. I was assured it would be filled that following Friday as it's their delivery day in that area. Now I've been inconvienced & I've got no hot water till they come fill it due to incompetence.
Ran out of gas on a Monday at 4.55 pm and called Elgas Mackay, no answer. Rang the 131 number to be told that the after hours emergency driver would call us to fill it that night. Waited an hour and half and still nothing. Rang again and was told the same thing that yes they would fill it that night. 3.5 hours later at 8.30pm I gave up. Mackay never called at all. Extremely Poor Service and when its winter and you have a 6 month old baby who needs a bath this is not acceptable.